Spencer & Trent Recruitment is working with a boutique residential property company who is seeking a Property Operations Manager to join the business on a permanent basis. This key role involves overseeing tenant services, property maintenance, and ensuring compliance with safety standards. 

What You Will Be Doing: 

• Handling in-hours tenant calls and ensuring excellent client care. 
• Accepting and processing new bookings, tenant check-ins, and check-outs. 
• Maintaining accurate tenant contact information. 
• Managing property vacancies and coordinate waste management for all properties. 
• Setting up and managing utilities and council tax accounts. 
• Maintaining accurate key records and ensuring access is available for all properties. 
• Overseeing all safety certificates and ensuring timely renewals. 
• Reviewing and updating inspection reports, following up on recommendations. 
• Arranging in-person occupancy checks. 
• Drafting and managing incident reports when necessary. 
• Overseeing and delegating reported maintenance issues. 
• Liaising with landlords for repair approvals and managing cleaning arrangements. 
• Analysing repair reports and costs in collaboration with the Field Officers. 
• Supervising the Administrator and Field Officers to ensure effective task completion. 
• Delegating and monitoring anti-social behaviour (ASB) reports to the appropriate team members. 

Experience needed: 

• 4 Years experience in property management or a similar role. 
• Excellent organisational and communication skills. 
• Ability to lead and supervise a team effectively. 
• Knowledge of compliance standards, property inspections, and maintenance processes. 
• Proficient in using property management software (preferred). 
• Strong time-management skills 
• Ability to work independently and handle multiple tasks simultaneously 
• Proficient in Microsoft Office and familiar with property management software 

Salary and Benefits: 

• £45,000 – £50,000 DOE 
• 30 Days Holiday + Bank Holidays  
• Discretionary yearly Bonus 
• Monday to Friday only – 37.5 hours per week 
• Excellent working environment and team 

For further details on this new and exciting opportunity, please apply today  

At Spencer & Trent, we value diversity and are committed to promoting equality. We want to assure you that the language used in this advert is not intended to exclude or discriminate against anyone, in line with the Equality Act 2010. We warmly welcome applications from all parts of society and are happy to discuss any adjustments or additional support you might need throughout the application process. 

Due to the anticipated high volume of applications for this advertisement, it is with regret that we may only be able to contact applicants successful in being shortlisted. If you do not hear within 7 days, you have unfortunately not been successful on this occasion. However, your application for this or any further roles may mean that we are able to contact you when additional vacancies become available. Should you not want this to be the case, please feel free to contact us directly to ensure we are aware of your wishes. 

 For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies Spencer & Trent is acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.