We are working with a well-established financial services firm that is looking for a personable and driven IT Support Analyst to join its expanding team on a permanent basis. You will be working from the central London office  based in Baker Street 4 days a week and 1 day from home after training.

You will be:

• Acting as the first point of contact for all technical issues (phone, email and in person).
• Logging support tickets for all issues flagged, including daily checks.
• Managing incidents and requests and escalating to 2^nd and 3rd line support where necessary.
• Processing requests, including but not limited to new starters, leavers and movers.
• Building laptops, and smartphone handsets to team standards.
• Hosting inductions for new employees.
• Assisting with employee moves, meeting room setups and new office installations.
• Dealing with equipment fault finding/troubleshooting, testing, repair or dispatch for repair.
• Maintaining Inventory records.

Experience needed:

• Experience working within an IT Service desk / Help Desk
• Possess a relevant IT qualification
• Proven technical experience assisting Microsoft Windows, Office 365, Azure and Active Directory.
• General understanding of LAN, WAN, DHCP, DNS
• Confident in supporting and communicating at all levels of the business.
• Troubleshooting knowledge with regard to both hardware and software and the practical ability to take ownership of technical incidents.

Salary and Benefits:

• £30,000 – £35,000 DOE
• 25 Days Holiday + Bank Holidays
• Monday to Friday only – 37.5 hours per week
• Private Healthcare
• Enhanced maternity, paternity and adoption leave
• Contributory pension scheme

This is an excellent opportunity for a dynamic 1st Line IT Support Analyst to join a progressive and dynamic business.

For further details on this new and exciting opportunity, please apply today

At Spencer & Trent, we value diversity and are committed to promoting equality. We want to assure you that the language used in this advert is not intended to exclude or discriminate against anyone, in line with the Equality Act 2010. We warmly welcome applications from all parts of society and are happy to discuss any adjustments or additional support you might need throughout the application process.

Due to the anticipated high volume of applications for this advertisement, it is with regret that we may only be able to contact applicants successful in being shortlisted. If you do not hear within 7 days, you have unfortunately not been successful on this occasion. However, your application for this or any further roles may mean that we are able to contact you when additional vacancies become available. Should you not want this to be the case, please feel free to contact us directly to ensure we are aware of your wishes.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies Spencer & Trent is acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.